Thank you for shopping with Vindoral! We want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our returns policy below.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be returned within 30 days of delivery.
  • The item must be unused, unworn, and unwashed, with all original tags and packaging intact.
  • Proof of purchase (order number or receipt) is required.
  • Items must be in the same condition as when you received them.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale or clearance
  • Underwear, swimwear, and socks (for hygiene reasons)
  • Customized or personalized items
  • Gift cards

How to Start a Return

To initiate a return, please follow these steps:

  1. Email us at [email protected] with your order number and reason for return.
  2. Our team will review your request and respond within 1–2 business days.
  3. Once approved, we will provide you with the return address and instructions.
  4. Ship the item back to us using a trackable shipping method.

Please do not send items back without contacting us first — unauthorized returns may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item was defective, damaged, or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
  • Original shipping fees are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days to your original payment method.
  • Please note that your bank or credit card company may take additional time to post the refund.
  • Shipping costs are non-refundable.

Exchanges

If you’d like to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund instead.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged or defective item
  • A brief description of the issue

We will arrange a replacement or full refund, including shipping costs, at no extra charge to you.

Late or Missing Refunds

If you haven’t received your refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank — there is often processing time before a refund is posted.

If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our returns policy, please reach out to us at:

📧 Email: [email protected]
📍 Address: 171 Collins Street, Melbourne VIC 3000, Australia